The first appearance when the users open this call tracking database templates is like the picture below. The main switchboard shows three different features which can be simply accessible on this call tracking access database. There are enter/view call which is kept all call histories occurring, and the preview reports which will show the users all the records related to. This call tracking software also provides the exit menu so the users can close this tracking database template in a simple way.
When the enter/view calls is opened, the tracking database changes as it will guide you to the call list form. This form of call tracking software free download contains all specific identification about the call history. Every call on this call monitoring software is distinguished by special id and each of them has their own title explaining the matters told either the complaint or the request. It is noticeable that the form of this call tracking software free identifies the priority level, the status, the category, and the time when the cases are complained or assigned. Besides, there are remaining columns which will give the information about assigned, the date, resolved by, resolved time, and opened by. Moreover, the users feel free to attach related documents which can be used as evidence on this call tracking software open source.
For the first time this tracking database doesn’t have any records and to add the new call, the users are able to select the referred menu offered and when it is accessed, the template will be integrated to call details form. Afterwards, the form will classify the data completely by title, the id given, the priority level, and the status. It also mentions the category, the opened date, and all about that bass which can describe the call purpose. There will be the comment attached on this call tracking software free download and the history displayed, not to mention other description which can represent the call details. In addition, some information about related calls is able to add and this call tracking will save it.
Likewise, there are numerous choices which can be used to save new data regarding to both customers and employee. As seen on the image on this call tracking over, each personal data will be identified and kept right after the users fill the form up and save it.
When the preview reports button is selected, the reports switchboard on this call tracking is going to be displayed like the picture above. A number of classifications in terms of reports will be given and the users can open what they need in certain time.
After that, the reports will be shown. For instance, just in case the users intend to check the open calls, the button is clicked and the report is going to be depicted as you can see on the image of call tracking above.
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